Shipping & Returns

Cancellations

  • You may cancel your order before it begins printing through our Designed to Perfection™ guarantee.

 

  • We’re stationery experts dedicated to creating the perfect design for your wedding. If you’re not in love with your design after three rounds of edits, cancel your order and receive a full refund.

  • Once your order is approved for printing, it immediately goes into production and cannot be canceled.

ıssues and RETURNS&EXCHANGES

  • If there is an issue with your order, please contact us within 7 days. We're committed to providing beautiful wedding stationery and will be happy to work with you if you're unhappy for any reason.

 

  • We do not accept returns due to customer input or typographical errors. We copy and paste directly from the customer's notes at time of purchase.

  • If your stationery arrives with a typo that was approved during the proofing process, a discounted reprint reprint will be offered for your convenience.

  • Stationery is guaranteed to match our printed color charts, but not screens. Our free sample kit includes color charts. If the color of your stationery matches our chart, but you'd prefer something else, a discounted reprint will be offered for your convenience.

  • CUSTOMISED / HANDMADE TO ORDER: We do not accept returns on our customised and hand-crafted / made-to-order products due to a 'change of mind'. We hand-make our products to order and therefore cannot resell them.

  • NON-CUSTOMISED / SUPPLIES: We will accept returns / exchanges on our non-customised / non-handmade products (eg. ink pads, sealing wax sticks not include invitations or any paper printed products)

If you wish to return a non-customised / handmade product, we would ask you to return the product/products to us within 7 days of receipt. The items must be unopened, in their original packaging and in a re-saleable condition.  Once we receive the returned items, in these conditions, we will contact you and issue you with a refund.  The delivery charges will not be refunded.  The cost of return delivery will be incurred by you, the customer.

IMPORT TAXES/DUTIES

  • Import duties and taxes are not included in our pricing or shipping fees. These charges are the buyer’s responsibility and must be paid at the time of delivery.  Due to customs regulations and our own internal ethics policy, all packages will be marked with the value of goods purchased, and cannot be marked as “gifts”.

 

  • Some kind of the products send by our first branch in Istanbul, Turkey. Red Moon Weddings have a second sister company. We can send from our first brand your order or our second brand in London, United Kingdom. This situration is depending on the order details, time and printing type. Most of rush order send by Istanbul, Turkey.

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It can be takes around 3-4 weeks.

RETURN SHIPPING 

  • Custom stationery is printed uniquely for you and cannot be returned.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund.

  • We recommend using a trackable shipping service or purchasing shipping insurance when returning items. We don’t guarantee that we will receive your returned item.

  • Samples cannot be returned. Please contact us if there was an issue with your sample upon arrival.